Driver FAQ
Help

Privacy Policy

This privacy policy sets out how Parking Awareness Services uses and protects any information that you give Parking Awareness Services when you use this website.

Parking Awareness Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Parking Awareness Services may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2nd February 2018.

What we collect

 

    • name and address

    • Vehicle Registration

    • Email address or mobile number

How we may collect it

 

    • Automated Number Plate Recognition System

    • On-site Warden

    • Pay-By-Phone facilities

    • On-site Kiosk/Terminal

    • Appeals Form

    • Contact Us Form

    • Sales Enquiry Form

What we do with the information we gather

Our company offers a solution to parking management for privately owned land. The service we provide on behalf of the landowner is to create a contract with the driver, whereby they agree to the terms and conditions clearly displayed. This contract will clearly state that if the terms and conditions are not adhered to then a Parking Charge Notice of £100 may be issued and a request for the keeper’s details may be made to the DVLA. This information will only be requested where a contravention of the contract terms and conditions has occurred. Any information gathered from the DVLA or other sources will only be used to issue a Parking Charge Notice and send any further correspondence regarding this matter. If a PCN remains unpaid, your name and address may be handed over to a debt recovery service to aid the enforcement of the PCN. The information is gathered through legitimate interest under Article 6(1)(f) of the General Data Protection Regulation.  Due to the nature of the requests (legitimate interest), the withdrawal of consent does not apply.

All requests for DVLA information are reviewed prior to the request being submitted to ensure that the balance of interests is correct and the request is legitimate. In any event whereby an error has occurred and the incorrect data has been received, this data shall be immediately removed and purged from the system.

All data is retained on the system for 3 years, after this the information is purged from the system completely.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Any information requested from the DVLA, provided by another party or yourself as the individual may be handed over to debt recovery agencies in the legitimate interest of the enforcement of our services for the landowner. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to enquiries@parkingawareness.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

What are your data protection rights?

Parking Awareness Services would like to make you fully aware of all of your data protection rights.

Every individual is entitled to the following:

 

    • The right to access – you have the right to request Parking Awareness Services for a copy of your personal data. You can do so by submitting a Subject Access Request

    • The right to rectification – You have the right to request that Parking Awareness Services correct any information you believe to be incorrect. You also have the right to request that Parking Awareness Services to complete any information you believe to be incomplete.

    • The right to erasure – you have the right to request that Parking Awareness Services erase your personal data – under certain conditions.

    • The right to restrict processing – You have the right to request that Parking Awareness Services restrict the processing of your personal data, under certain conditions.

    • The right to object to processing – You have the right to object to Parking Awareness Services processing your personal data, under certain conditions.

    • The right to data portability – You have the right to request that Parking Awareness Services transfer your personal data to a third party organisation or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at data@parkingawareness.co.uk

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Parking Awareness Services has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. You can do so by visiting https://ico.org.uk/make-a-complaint/