This privacy policy sets out how Parking Awareness Services uses and protects any information that you give Parking Awareness Services.
Parking Awareness Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.
Parking Awareness Services may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 14th April 2025.
We may collect the following information:
Your name and address.
Vehicle Registration Number.
Images of your vehicle, captured by our ANPR or CCTV systems, for the purpose of identifying a breach of parking terms.
Contact information, including email address or mobile number.
Information you provide as evidence to support a parking charge appeal. This may include special category data, such as health information (e.g., proof of a hospital or doctor’s appointment), which you voluntarily provide to us.
Your data may be collected through the following methods:
Automated Number Plate Recognition (ANPR) systems.
On-site CCTV systems (capturing still images only).
On-site Warden patrols.
Pay-By-Phone facilities.
On-site Kiosk/Terminal.
Appeals Form.
Contact Us Form.
Sales Enquiry Form.
Our car parks use ANPR and CCTV systems to monitor and manage parking. These systems capture still images of vehicles upon entry and exit to determine the length of stay. Images may also be captured if a vehicle is parked in breach of the advertised terms and conditions. We do not record video footage.
These images are used solely for the purpose of enforcing the parking contract, including the issuance of Parking Charge Notices where applicable. Signage is in place to inform drivers of the use of this technology.
Where you voluntarily provide us with “special category data” as evidence in an appeal (such as information about your health), we will process this information on the basis of your explicit consent, which you provide by submitting the evidence to us for that specific purpose.
Alternatively, we may process this data where it is necessary for the establishment, exercise, or defence of legal claims.
This data will be used solely for the purpose of assessing your appeal and will be subject to our strict security measures.
Our company offers a solution to parking management for privately owned land. The service we provide on behalf of the landowner is to create a contract with the driver, whereby they agree to the terms and conditions clearly displayed. This contract will clearly state that if the terms and conditions are not adhered to, then a Parking Charge Notice of £100 may be issued and a request for the keeper’s details may be made to the DVLA. This information will only be requested where a contravention of the contract terms and conditions has occurred.
Any information gathered from the DVLA or other sources will only be used to issue a Parking Charge Notice and send any further correspondence regarding this matter. If a PCN remains unpaid, your name and address may be handed over to a debt recovery service to aid the enforcement of the PCN. The information is gathered through legitimate interest under Article 6(1)(f) of the General Data Protection Regulation. Due to the nature of the requests (legitimate interest), the withdrawal of consent does not apply.
All requests for DVLA information are reviewed prior to the request being submitted to ensure that the balance of interests is correct and the request is legitimate. In any event whereby an error has occurred and the incorrect data has been received, this data shall be immediately removed and purged from the system.
All data, including captured images, is retained on the system for 3 years, after which the information is purged from the system completely.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Any information requested from the DVLA, provided by another party or yourself as the individual, may be handed over to debt recovery agencies in the legitimate interest of the enforcement of our services for the landowner. You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you, please write to enquiries@parkingawareness.co.uk.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Parking Awareness Services would like to make you fully aware of all of your data protection rights.
Every individual is entitled to the following:
The right to access – You have the right to request Parking Awareness Services for a copy of your personal data. You can do so by submitting a Subject Access Request.
The right to rectification – You have the right to request that Parking Awareness Services correct any information you believe to be incorrect. You also have the right to request that Parking Awareness Services complete any information you believe to be incomplete.
The right to erasure – You have the right to request that Parking Awareness Services erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Parking Awareness Services restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Parking Awareness Services processing your personal data, under certain conditions.
The right to data portability – You have the right to request that Parking Awareness Services transfer your personal data to a third-party organisation or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at data@parkingawareness.co.uk.
Should you wish to report a complaint or if you feel that Parking Awareness Services has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. You can do so by visiting https://ico.org.uk/make-a-complaint/.
Lytchett House, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FA. Parking Awareness Services Limited is registered in England and Wales, Company Registration Number: 07754738. www.parkingawareness.co.uk
This individual may be contacted by emailing data@parkingawareness.co.uk, or writing to the registered address above.