File a Complaint – Parking Awareness Services – Business Sustainable ANPR Enforcement

Complaint

To file a complaint please use the below form.

Complaints Form

What is your complaint about?

A member of your team was rude/unprofessional

Your own policies weren't adhered to

What are your details:

Name(Required)

Phone(Required)

Email(Required)

I am the:(Required)

Notice Number(Required)

Provide the specific example of how a member of the team was rude/unprofessional(Required)

This will be the core evidence for your complaint. Please provide the specific text that was deemed rude/unprofessional

Provide the specific example of how we did not adhere to our own policies(Required)

This will be the core evidence for your complaint. Please provide the specific example of where we did not adhere to our policies.

Further information(Required)

Provide as much information and context as possible to support how the example you provided above should be dealt with as a complaint.

My appeal was declined, and I don't agree with the decision

Our appeal decisions are final, and our stance on the matter.

The Complaints Team deal with issues relating to:

The standard of customer service you have received from us.
The behaviour of our staff in delivering that customer service.
Any action, or lack of action, by our staff or others engaged whilst corresponding with you.

Our Complaints Team do not deal with:

Comments about our policies or policy decisions.
Matters that have already been fully investigated through this complaints procedure.
Anonymous complaints.
Appeals/dissatisfaction relating to the issuance of a Parking Charge Notice

I have a question about my issued Parking Charge Notice

The Complaints Team do not answer questions regarding issued Parking Charge Notice, it is our Enquiries Team who assist with this. You can use one of the below methods:

Online: Visit www.parkingawareness.co.uk/faq and use our online form, or live chat.
SMS: 07488882106 from your mobile.

I've appealed once, and I want to appeal again

We will only process one appeal, once an appeal is declined you have the option to appeal further.

Your appeal decision letter will detail the next steps to take.

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