File a Complaint

To file a complaint please use the below form.

Complaints Form

What is your complaint about?

A member of your team was rude/unprofessional

Your own policies weren't adhered to

What are your details:

First

Last

Phone

I am the:

Notice Number

Vehicle Registration

Provide the specific example of how a member of the team was rude/unprofessional

Provide the specific example of how we did not adhere to our own policies

Further information

My appeal was declined, and I don't agree with the decision

Our appeal decisions are final and our stance on the matter.

The Complaints Team deal with issues relating to:

The standard of customer service you have received from us.
The behaviour of our staff in delivering that customer service.
Any action, or lack of action, by our staff or others engaged whilst corresponding with you.

Our Complaints Team do not deal with:

Comments about our policies or policy decisions.
Matters that have already been fully investigated through this complaints procedure.
Anonymous complaints.
Appeals/dissatisfaction relating to the issuance of a Parking Charge Notice

I have a question about my issued Parking Charge Notice

The Complaints Team do not answer questions regarding issued Parking Charge Notice, it is our Enquiries Team who assist with this. You can use one of the below methods:

Online: Visit https://parkingawareness.co.uk/manage-your-pcn/contact-us/ and use our online form.
SMS: 07488882106 from your mobile.

I've appealed once, and I want to appeal again

We will only process one appeal, once an appeal is declined you have the option to appeal further.

Your appeal decision letter will detail the next steps to take.