Job Title: Parking Correspondence Administrator

Location: Remote (UK)

Salary: £26,000 per year

About Us:

Parking Awareness Services is a parking enforcement and car park management company based in the North West of the UK. Established in 2011, we provide parking solutions to landowners and managing agents nationwide. We specialise in parking enforcement and management, utilising advanced technologies like ANPR and AI-driven analysis.

Role Overview:

We are seeking a Parking Correspondence Assistant to join our team. In this role, you will:

• Handle appeals related to Parking Charge Notices (PCNs)
• Manage incoming and outgoing mail regarding PCNs and other company matters
• Respond to requests for information on issued PCNs
• Address enquiries and complaints related to PCNs
• Assist with other tasks connected to appeals and correspondence

Key Responsibilities:

• Review and process PCN appeals promptly
• Communicate with customers via zendesk, zatpark, email and post
• Maintain accurate records of all correspondence
• Work closely with the admin manager to resolve issues
• Ensure compliance with relevant laws and regulations
• Undertake reasonable additional duties as required

Qualifications:

• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to work independently and manage your workload
• Proficient with basic computer applications
• Administrative experience required
• Parking experience required
• Comfortable working with multiple systems
• Keen interest in technology
• Understanding of parking regulations is beneficial but not required

Desired Skills:

• Strong customer service abilities
• Professional handling of complaints
• Good problem-solving skills
• Quick to learn new software

Working Hours:

• Full-time position
• Flexible hours—complete your work in your own time
• Performance tracked through internal KPIs
• Probationary period applies

Equipment and Workspace:

• Reliable internet connection is essential
• A quiet and suitable workspace for handling correspondence
• Necessary equipment will be provided as required to fulfil the role, or an allowance will be paid for the use of your own equipment. Steps must be taken to ensure security is in place where personal equipment is used

Training and Support:

• Comprehensive training on all systems and procedures
• Opportunities to specialise as the company grows

Benefits:

• Work from home
• Join a supportive and friendly team
• 28 days of annual leave including (8) bank holidays (must be taken within the holiday year and cannot be carried over)
• Pension scheme participation
• Reimbursement for work-related expenses, subject to prior approval and submission of receipts
• Professional development opportunities

Application Process:

• We encourage early applications as interviews will be conducted on a rolling basis
• To apply, please complete the form on this page
• Selection process includes CV review, phone/video interview, and possibly an in-person meeting

Legal Requirements:

• Applicants must have the legal right to work in the UK
• DBS clearance is not required but may be requested

Summary:

Join Parking Awareness Services as a Parking Correspondence Administrator. This remote role is based in the North West and involves handling PCN appeals, managing correspondence, and assisting with customer enquiries and complaints. We’re seeking someone with strong communication skills, administrative and parking experience, and a keen interest in technology. 

Enjoy flexible working hours, professional development opportunities, and the chance to be part of a supportive team. As you gain experience and demonstrate the ability to work independently.